Our customers have 30 days from receipt of their order to initiate a return. Unopened and unused products may be returned within 30 days of delivery. Please see our Return Process below. If you have any questions about whether your product is eligible for return, please feel free to email us at [email protected].
DirectHemp.com will only accept returns and refunds from purchases made on the DirectHemp.com website.
We are not able to accept returns on any opened or used products.
Please note: We do not have a money back guarantee, as hemp and CBD does affect everyone differently.
Once you have initiated the return process we will email you a label for you to print out, place on your package, and ship back to us at no cost to you.
- Upon receipt of the returned product we will initiate a refund to your payment source.
If you have an unopened item that you would like to exchange we are happy to do so within 30 days of your purchase. If you have any questions about whether your product is eligible for exchange, please feel free to email us at [email protected].